Frequently Asked Questions

Everything you need to know about our gourmet bamboo shoots, shipping, and policies.

Product Information

What are your bottled bamboo products made of?

Our bottled bamboo shoots are made from locally sourced young bamboo shoots (labong), carefully prepared in small batches using traditional Filipino recipes like Labong Bicol Express and Labong Adobo. We never use preservatives.

Are bamboo shoots healthy?

Yes. Bamboo shoots are low in calories, high in fiber, and rich in potassium, vitamin B6, and antioxidants. They're 100% plant-based and vegan-friendly.

What do bamboo shoots taste like?

Mild and slightly sweet, with a tender, crunchy texture. They absorb the flavor of whatever they're cooked in — perfect for bold recipes like Mala, Rendang, and Bicol Express.

Is your Roselle tea organic?

Yes, grown on our own farm without synthetic fertilizers or pesticides.

How long do your products last?

Unopened bottles last up to 12 months in a cool, dry place. Once opened, refrigerate and consume within 5–7 days.

Shipping & Delivery

Where do you deliver?

We currently ship to the Philippines, via reliable couriers with tracking included.

How much is shipping?

Shipping rates are calculated automatically at checkout based on weight and location. Orders above a certain amount may qualify for free shipping.

How long does delivery take?

Philippines: 2–5 business days.

Payment & Ordering

What payment methods do you accept?

Major credit/debit cards, COD, GCash, PayMaya, and other secure online payment methods.

Can I change or cancel my order?

If your order hasn't shipped yet, email sales.kawayanfarm@gmail.com within 6 hours of purchase and we'll do our best to accommodate changes.

Return & Refund Policy

Can I return a product?

Because our food items are perishable, we generally don't accept returns unless the product was delivered damaged or spoiled.

My item arrived damaged — what do I do?

Email sales.kawayanfarm@gmail.com within 24 hours of delivery with your order number and clear photos of the damaged product. We'll arrange a replacement or refund based on the case.

What items are not eligible for return or refund?

Opened or partially consumed products; orders reported after 24 hours from delivery; products damaged from customer handling or storage.

Storage & Cooking

Do I need to refrigerate the products?

Only after opening. Unopened jars are shelf-stable for up to 1 year. After opening, refrigerate and consume within a week.

How do I cook bamboo shoots?

Our gourmet labong is ready to eat. Heat gently on the stove or in the microwave and serve over rice, noodles, or with bread — no additional seasoning needed.

Is your food Halal certified?

Some recipes may contain non-halal ingredients. Please check each label or contact us for details before purchasing.